Nava Sweatshirt

Returns & Exchanges

You may request a return or exchange if:

• The item arrived damaged, defective, or with a printing error
   

• You received the wrong item
   

• The item does not match the description or artwork displayed on the product 

• page.
   

To qualify:

• Requests must be submitted within 14 days of delivery
   

• Items must be unworn, unused, and in the same condition you received them
   

• Original packaging should be included whenever possible
   

Non-Returnable Items

We cannot accept returns or exchanges for:

• Size issues (unless there was a size or print error on our end)
   

• Sale items, discounted items, or limited-release drops
   

• Items that show signs of wear, damage, or use
   

• Items past the 14-day window
   

Because our merch is produced on demand, we cannot restock or resell used items.

Exchanges

Exchanges are offered only for:

• Damaged or defective items
   

• Incorrect orders
   

• Print errors or quality issues
   

If you simply want a different size or color, a new order will need to be placed.

Refunds

Approved refunds will be issued to your original method of payment.
Once processed, refunds typically appear within 3–7 business days, depending on your bank.

If the refund is taking longer than expected, please contact your bank or card provider before reaching out to us.

All orders are processed within 2–4 business days.
 

Once your order is processed and shipped, you will receive a confirmation email with 

tracking information.
 

During high-volume periods (holidays, special releases, contest drops), processing may take an additional 1–2 business days.

 

United States

• Standard Shipping: 3–7 business days
   

• Priority Shipping: 2–4 business days
   

• Express Shipping: 1–2 business days
   

Delivery times begin after your order has been processed.

 

International Shipping

• Standard International: 8–20 business days
   

• Customs or import fees are the responsibility of the customer.

 

Shipping Costs

Shipping rates are calculated at checkout and are based on:

• Your delivery location
   

• Weight of your order
   

• Selected shipping method
   

Free shipping may be offered during promotional periods or for orders over a set amount (when applicable).

 

Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a link to follow your package in real time.

If you do not see tracking information after 48 hours, check your spam folder or contact us.